Learning Outcomes

KYC and Customer Due Diligence

KYC, AML and Data Privacy Regulations

Penalties for Non-compliance and KYC Methods

Lesson Summary

In this module, you will be introduced to the mechanism of KYC in the determination of the risk involved in maintaining business relationships with clients. You’ll learn about customer due diligence, money laundering and terrorism financing. You will then explore anti-money laundering, penalties of non-compliance and two-factor authentication.

Know Your Customer & Customer Due Diligence Training - Course Assessment

Discover how to verify the authenticity of customers' identities and prevent fraudulent acts in this free online course.

Know Your Customer & Customer Due Diligence Training

‘Know your customer’ (KYC) is a tactical approach to identifying and verifying clients' information and identity to ascertain the genuineness of the clients. Companies must conduct background checks on their clients before giving them access to their services or products. What methods can you use to verify a customer's identity effectively? We'll teach you the concept of KYC, how to verify customers' identities and prevent fraud.

The Need of Business Continuity Management System (BCMS)

Important Terminology in ISO 22301:2019

Importance of Business Continuity - Post CoVID-19 Pandemic

Publication of ISO 22301:2019

This module provides a brief overview of the business continuity (BC) with its business case and justification. It also presents some important discussions on its some recognized standards on this subject. The module also covers important terminologies of business continuity as explained in ISO 22301. Learners will also learn important aspects of BC during CoVID-19. Then the module discusses publication of the new standard in detail along with important changes.

Leadership and Organizational Context

Planning Activities in a BCMS

Operations Management for BCMS

This module provides a detailed overview on the requirements of ISO 22301:2019 which are audit-able. This module covers these requirements from Clause - 4 which is Context of the Organization, Clause - 5 which is Leadership, Clause - 6 which is Planning, Clause - 7 which is Support, and lastly Clause - 8 which is the most important clause of the standard in terms of Operations of BCMS and its technical details.

Performance Evaluation for the BCMS

Improvement in BCMS

Overall Documentation for BCMS

This module provides a detailed overview of the requirements within the remaining clauses. This module covers the Clause - 9, which is Measurement, Monitoring, Analysis and Evaluation and Clause -10, which is Improvement. Then it also discusses the mandatory and essential documents if companies are going to comply with ISO 22301:2019 standard.

ISO 22301:2019 - Essentials of Business Continuity Management Systems (BCMS) - Assessment

In this free online course learn about the essential components of business continuity management systems.

ISO 22301:2019 - Essentials of Business Continuity Management Systems (BCMS)

This course on ISO 22301 explains the latest standard in business continuity management systems (BCMS). You will be introduced to the context of BCMS, and the business case for BCMS. You will also learn about other standards on business continuity (BC), the terminology used in BCMS, the requirements in ISO 22301:2019 and a brief guide on how to implement those requirements. Start learning about business continuity management systems today.

Introduction to ISO 37001 - ABMS

ISO 37001 and the Organizational Context

Organizational Roles and Responsibilities

This module introduces you to ISO 37001 and its requirements for organizations to create, implement, maintain, and improve anti-bribery management systems. In this regard, you will learn the essential terms and definitions and other requirements concerning organizations' leadership's role in establishing an anti-bribery management system.

Organizational Support for ABMS

Organizational Operations for ABMS

Performance, Evaluation, and Continuation of ABMS

In this module, you will learn about ISO 37001's requirements for establishing a robust ABMS. These include requirements concerning organizations' support to establish an ABMS, their relevant operations, due diligence, and implementing anti-bribery controls. The module also discusses requirements to ensure continuous improvement of the ABMS.

ISO 37001 - Anti-Bribery Management System (ABMS) - Course Assessment

This free online course explains necessary requirements to establish an organizational anti-bribery management system.

ISO 37001 - Anti-Bribery Management System (ABMS)

This course is designed for organizations seeking protection from systematic forms of bribery. It explains the anti-bribery management standards and protocols defined by ISO 37001, released by the International Standard Organization (ISO). This detailed course discusses the fundamental criteria set by the standard to counter systematic bribery. It offers a condensed clause-by-clause breakdown of each of its sections.

Quality Management and TQM

TQM and Risk Adjustment

Quality Control and Its Approach

In this module, you’ll be introduced to the fundamentals of quality management with real-world examples. You’ll be taught the principles and benefits of quality management and total quality management, including its history, benefits, drawbacks and more. We’ll teach you risk adjustments, data-based adjustments, quality control types and techniques.

Customers’ Expectations and Needs

Lean and Six Sigma

Supply Chain and Audit

This module introduces you to customers’ needs and expectations and how to determine them. You’ll then learn about Six Sigma, Lean and the application of Six Sigma. We’ll cover supply chain management, its components and management, including the importance of audits, the role of auditors and the audit cycle.

Achieving Excellence in Quality Assurance - Course Assessment

Learn how to use QA and QC to ensure high levels of customer satisfaction in this free online quality management course.

Achieving Excellence in Quality Assurance

Are you looking to enhance your methods and processes to achieve exceptional outcomes for your business? Do you aim to provide your customers with top-quality products and services? This quality management course provides cutting-edge techniques and strategies you can employ to boost business productivity and efficiency. We explain how to receive positive customer feedback for your products and services through quality assurance and excellence.

Introduction to Purchasing Management

Supply Chain Management and Cost Analysis

Vendor Relationship Management

Quality Management in Procurement

This module will provide an introduction to the responsibilities of a purchasing manager and strategic sourcing. You'll gain insights into supply chain management, cost analysis, and budgeting. You will also discover methods for cultivating and sustaining robust vendor relationships, nurturing quality management practices, and e-procurement systems

Purchasing and Supplies Management - Assessment

This free online course unravels the sequence of purchasing and supplying processes and procedures with vendors.

Purchasing and Supplies Management

Mentioning procurement without addressing purchases and supplies is difficult, as they are fundamental in ensuring high-quality materials and a seamless procurement process in many organizations. This course examines the complexities of purchasing and supplies, including the crucial responsibilities of a purchasing manager. It also discusses supply cost analysis, vendor relationships, and quality management within the procurement field.

Understanding KPIs

Approaches to KPI Design

Mission, Vision, Goals, and KPIs and Data Sources

The Cascading Effect: Aligning KPIs Across the Organization

Step by Step Guide to Developing KPIs

The Balanced Scorecard

Objective and Key Result (OKR)

Data Collection and Analysis for KPIs

This module equips you with essential skills to define, develop, and apply Key Performance Indicators (KPIs) effectively. Learn various KPI development approaches, SMART goal setting, strategic alignment, data collection methods, and data analysis techniques to drive informed decision-making and achieve organizational objectives.

Specialization in Key Performance Indicators (KPI) - Course Assessment

Master KPIs and level up your employability with this specialized course to land dream job or shine in current role.

Specialization in Key Performance Indicators (KPI)

Unlock your career potential with a specialization in Key Performance Indicators (KPIs). Master the art of measuring success and gain a competitive edge. Learn to translate strategy into actionable metrics, track performance effectively, and make data-driven decisions that land your dream job or propel you to new heights in your current role. This course equips you with the skills to become a KPI pro and achieve remarkable results.

Responsibility and Management

Processes and Maintenance

Documentation Needs

This module will introduce you to work responsibilities, time management and business communication. You'll learn how to manage accounts payable and make the best use of office resources in your organisation. You'll study different types of business documents and their proper use in different situations to achieve your corporate goals.

Course assessment - Corporate Process Management

Learn how to boost your efficiency and productivity in the office with this free online business administration course.

Corporate Process Management

Do you want to improve business operations to stay competitive and drive innovation within an organisation? This business administration course explains how to manage your time, workload and priorities in the office. We show you how to effectively communicate with coworkers and create a positive work environment. We also examine business documents and the elements of a productive organisational meeting. Sign up to improve your corporate skills.

The Information System

Elements in the Study of Information Systems

In this module you will learn about business processes, what an information system is, the elements in the study of information systems, and about the terms “system” and “subsystem”.

Business Process

Logical Components of a Business Process

Output Flow and Users

In this module you will learn about the logical components of a business process, what a business process is, and its components, the “Business Process” model, the system output flow and users.

Management Uses of Information

Overall Information Quality

In this module you will learn about management uses of information, the difference between data and information, and the qualities of information.

Physical Data Flow Diagrams

Logical Data Flow Diagrams

Learn about what a Data Flow Diagram (DFD) is, the differences between a logical and physical DFD, and the terms “balanced” and “top-down partitioning”.

What is a System Flowchart?

Common Systems Flowcharting Routines

System Flowcharting Guidelines

Learn more Reading System Flowcharts, what is a system flowchart is, and the system flowchart symbols.

Entity-Relationship Diagrams

Learn more about reading entity-relationship diagrams, what an entity-relationship diagram is, and the different relationships among these entities.

Management Decision Making

Business Intelligence Systems, OLAP, and Group Support Systems

Artificial Intelligence

Learn about processes involved in decision making along with  some of the information tools designed to help decision makers, the function of Neural Networks and the four levels of expertise that can be applied to unstructured decisions.

Gathering and Storing Knowledge

Creating A Knowledge Culture

Learn about the process known as Knowledge Management, what is meant by “groupware systems”, and the two reasons that knowledge is often slow to enter such systems.

Diploma In Business Process Management - First Assessment

You must score 80% or more to pass this assessment.

System Development and Phases, Steps, Purposes and Tasks

Controlling the Process

Business Process Engineering

Learn about Systems Development, systems development life cycle (SDLC), the different meanings of SDLC, and the key points of ISO-9000-3 and Capability Maturity Model.

Triggering System Development, Definition, Goals and Gathering Facts

Devise the Project Plan

Learn more about a system survey and its goals, the aspects of feasibility and the need for obtaining approvals.

Definitions and Goals

Define Logical Specifications and Design Alternative Physical Systems

Complete and Package the Systems Analysis Documentation

Learn more about the term “Systems Analysis", how systems analysis can become structured, the goals of system analysis, and the studies carried out in systems analysis.

Systems Selection

Hardware and Software Acquisition Alternatives

Learn more about systems selection, the goals of systems selection, the systems implementation phase, the systems operation phase and its two steps, the development process, systems maintenance and the process of choosing computer software and hardware.

Systems Design - Learning Outcome

Prepare Requests for Proposal, and Data & Criteria

Introduction to Systems Design

Intermediate Steps

In this module learn more about the term “request for proposal”, the different steps involved in the process of evaluating the vendor proposals, and the three objectives of the evaluation team. Along with the concept of system design and the steps involved.

Introduction to Systems Implementation

Testing and Obtaining Approvals

The Post-Implementation Review & System Maintenance

Learn about systems implementation, the systems implementation goals, and the implementation approaches that can be taken to install the new or modified system.Along with learning about “system maintenance", the periodic examination of the system by organisations, the different types of periodic examination, the post-implementation review, and the post-implementation review goals.

Diploma In Business Process Management - Second Assessment

Diploma In Business Process Management - Final Assessment

Learn more about business process management, systems analysis and design, and their implementation with this course.

Diploma in Business Process Management

This free online Diploma in Business Process Management course will explain business intelligence and knowledge management systems, systems analysis, systems design, and systems implementation. Major advances in technology have resulted in the widespread implementation of information system into businesses and organizations. With this course, you will learn how to design, test, and implement information systems for a business process.

The Four Laws of Business Improvement

Business Improvement Structure–Choosing Process and Establishing Team

Business Improvement Structure–Study Processes, Remove & Fix Barriers

Business Improvement Structure–Create the Culture for Improvement

Problem Solving Tools

Quantifying the Benefits of Improvement

This module will unveil the four laws and structural framework for business improvement. It will review the reasons people give for performance problems and the stages of the improvement structure. Before learning to quantify improvement benefits, you will examine the most valuable problem-solving tools and the process performance indicators.

Course assessment

A free online course that teaches the essentials of achieving business excellence by improving processes.

The Core Principles of Business Improvement

This course presents a simple structure to help you get started with business improvement in your organisation, and it outlines a few simple problem-solving tools. Essentially, successfully making improvements in an organisation begins with four simple rules. Those are the Four Laws of Business Improvement. You will cover those, the principles of good process design, and the KPIs you can use to help quantify the benefits of improvement.

Getting Started

Scrum Practices

Scrum Overview

Scrum Principles

Scrum Phases

Introduction to Scrum - Assessment

In this module, you will learn about scrum practices. What an Agile is, what an Agile manifesto is. This module explains how scrum enables an organization to take advantage of certain key concepts such as empiricism, self-organization, and ultimately to be able to produce better results for customers in less time. In this module, you will learn about the role of the scrum; this session will help you organize your thoughts on what is needed to kick off your spirit.

Key Roles of Scrum

Identifying the Product Owner

Identifying the Scrum Master

Scrum Team Responsibility

Roles and Responsibilities - Assessment

This module explores the roles and responsibilities of the key roles within the scrum project. Learn about the roles of the product owner, how the scrum master can help support the project team in being able to deliver solutions. It explains how the product owner will be working to engage with the customer and user stakeholders.

Role of Project Vision

Importance of Project Vision

Creating the Prioritized Product Backlog

Estimating the Product Backlog

Conducting Release Planning Meeting

Product Planning - Assessment

This module explores the role of a product owner place throughout the planning phases of the project, in working to help establish project vision. You will learn the role of a product owner in collaborating with users and customers in user group meetings. It explains how  to either identify enlisted as well as estimate requirements, to be able to look at how roles are effectively prioritized.

Key Terms in Scrum

Quality Definition

Supporting Change

Risks vs Issues

Manage Quality, Change and Risk - Assessment

In this module, you will learn about the key scrum aspects of quality-changing risks. You will also discover the role that the product owner has in ensuring that these are effectively managed throughout the project.

Project Owner Techniques

Sprint Planning Meeting

Daily Standup Meeting

Product Backlog Review Meetings

Sprint Review Meeting

Shipping Deliverables

Sprint Planning - Assessment

This module reveals to its learner what happens during the sprint activities, as a product owner what is the role you need to play during sprint planning. This module explains the role of the product owner during the sprint itself, in grooming the product backlog, and during the sprint review. Lastly, you will learn how to coordinate shipping deliverables according to the release plan.

Scrum Product Owner Training - Assessment

The free online course describes how to manage a product backlog and engage with stakeholders to ensure deliverables.

Scrum Product Owner Training

The Scrum Product Owner Certified (SPOC) course teaches product managers how to manage and maximize the value of product backlog. You will discover how to work in an Agile environment and we will focus on the product requirements to manage the product outcome. This course prepares you to use tools that help product managers to translate requirements to the development team to achieve the optimum results in their business.

A Brief Introduction of the ERP Systems

Structural Overview of SAP ERP

SAP MM and the Basics of SAP ERP Tool

This module will teach you about ERP systems, their brief history, applications, and core modules. The module will also introduce you to the structure of SAP ERP and its modules, particularly the SAP MM (Material Management) module. You will also learn to begin navigating your way through the SAP ERP software.

Hierarchy and Structural Organization in SAP ERP

Setting up a Company and Your First Plant in SAP

Organizational Units in SAP MM

This module explains the hierarchical structure of SAP ERP and its organizational units. In this regard, it explains components of the hierarchy, i.e. client, company code, plant, storage location, purchasing organization, and purchasing group. It also teaches you to set up a company and create the plant and storage location.

Material Master - Basic Data View

Material Master - Purchasing View

Service Master in SAP

Diploma in SAP Material Management (MM) & Logistics - First Assessment

This module discusses the components and important fields of the two views in SAP Material Master, i.e., basic data view and the purchasing view. It also describes Service Master and explains its various portions, including the method of creating a new service.

Creating a Purchase Requisition

Request for Quotation in SAP

In this module, you will learn about inventory management in SAP and material categories in the SAP ERP environment. The module also discusses features of inventory management and movement types. In addition, you will gain insight into creating a Purchase Requisition (PR) and Request for Quotation (RFQ).

Learn about the structuration and the essential functions of SAP ERP and its logistics module in this diploma course.

Diploma in SAP Material Management (MM) & Logistics

SAP ERP (Enterprise Resource Planning) is a renowned software used by different organizations around the world. It helps them streamline their operations and manage their multiple departments simultaneously. Through this diploma course, we aim to provide our students with the most basic knowledge regarding the essentials and utilities in SAP MM (Materials Management), which is also referred to as the logistics category in the SAP ERP system.